Warranty Auditor

Charlotte, NC | Temporary

Post Date: 10/03/2017 Job ID: 00005NX6 Industry: Other Pay Rate: 0.00
An excellent career opportunity is waiting for you! A well-established global manufacturing company is looking for a qualified Warranty Auditor to add to their team. This is a long term contract opportunity in Charlotte. The Warranty Auditor is responsible for auditing warranty claims submitted by an independent service network through an on-line portal. The hourly pay rate is $12-$16 (depends on experience) and is 1st shift Monday- Friday (8am-5pm).

Job Duties:
Ensure claims are paid, denied, adjusted appropriately according to legal and goodwill warranty guidelines
Research repair history to gain understanding of service history and use as a resource for making decisions on resolution
Adherence to KPI for amount of claims audited each day
Adherence to KPI for claims payment cycle time
Utilize all available resources to ensure claims are audited correctly
Contribute to a positive, energetic and high-performing team culture
Communicate servicer and claim trends to leadership
Maintain a professional and positive demeanor at all times
Make recommendations for re-engineering existing processes to gain maximum efficiency
Maintain a dedication to providing exceptional customer service across multiple communication channels
Promote teamwork and positive interaction amongst customers, both internal and external
Take ownership of reviewing claims for approval or denial
Documentation of denied claims
Adhere to all policies and procedures

Requirements:
High School diploma
Bachelor's Degree, preferred
Minimum 2 years of relevant work experience including background in customer service or claims management
Experience with all Microsoft Office tools (Excel, PowerPoint and Outlook)

For immediate consideration apply at www.staffmasters.com (choose Concord) or call (704) 784-9300 for more information.

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